Novelcrafter

Support

Need Help?

We're here for you. Find answers to common questions, get in touch with the community or us directly.

Getting Started Guide

Start here if you're new to Novelcrafter. Learn the basics and get up to speed quickly.

Watch us on YouTube

Tutorials, frequent live streams, and classes for visual learners. We also have weekly office hours!

Join our Discord community

A thriving network of fellow writers ready to help with channels for tips, tricks, and best practices.

Help with the App

When you have questions or need help with the app, here are a few common options to get you started:

AI

I just subscribed, but can't use the AI

AI features are not available in the Scribe plan. Please make sure that you are subscribed to the correct plan that includes the AI feature that you want to use.

In order to keep pricing as low as possible for users, Novelcrafter only offers integrations with AI vendors or services. A subscription does not offer any AI credits or usage on its own.

To use AI, you will need to connect to an external vendor, or run a local model. Most users connect to OpenRouter for the most flexibility, ease of use and access to popular models like OpenAI's GPT, Anthropic's Claude, Google Gemini and more.

It says I'm out of AI credits

If you see a message that you are out of AI credits, it means that you have reached the limit of the credits for the AI provider you are using.

For OpenRouter, you can purchase more credits directly from the OpenRouter website: Manage Credits.

The AI suddenly stopped working

Sometimes, certain AI services may experience downtime or issues. If you encounter any issues with the AI, please try again later.

You can also check the status of the AI service provider's website or social media for any updates on the issue:

If the issue persists, please reach out to us directly.

Other

I would like to request a feature

If you have a feature request or suggestion, you can submit it via the feedback portal.

To avoid duplicates, please check if the feature has already been requested before submitting a new one. You can also add your own thoughts and comments to existing feature requests.

By upvoting existing feature requests, you can help us prioritize them and make sure they get implemented sooner.

I would like to report a bug

If you encounter a bug or issue while using the app, please report it via the feedback portal.

Please check if the issue has already been reported before submitting a new one, to avoid duplicates. Upvote existing issues to help us prioritize them.

When reporting a bug, please provide as much detail as possible to help us reproduce and fix the issue.

Anything else?

For the fastest self-service support, please check our FAQs, learning material, guides and documentation before contacting us.

If you have any other queries or need help with something else, please feel free to reach out to us at our support mail.

We are available Monday-Friday, operating in European time zones.

As a very small team, it may take us a couple of business days to look into your request, depending on the volume of requests we receive. We appreciate your patience and understanding.